Digital Equipment Corporation VR297 Installation Guide

EK-PM32E-PS-001DECstation 5000 Model100 Series PocketService Guidedigital equipment corporationmaynard, massachusetts

ChaptersThis guide contains the following chapters:Chapter 1 Troubleshooting InformationChapter 2 Troubleshooting ToolsChapter 3 Part NumbersChapter 1

ChaptersSome of the troubleshooting information isautomatically displayed, by the system, suchas exception messages and diagnostic LEDs.Other informat

ConventionsThis guide uses the following conventions:MonospacetypeAnything that appearson your monitor screenis set in monospacetype, like this.Boldfa

1TROUBLESHOOTINGINFORMATIONTROUBLESHOOTING INFORMATION 1–1

Error MessagesAn error message can be either an exceptionmessage that is automatically displayed whensomething goes wrong during normal systemoperatio

Test failure messagesThe test failure message format is:?TFL slot_number/test_name(n:description)[module]?TFLIdentifies a test error messageslot_number

Table 1-1 Base system test error messagesTest NameComponentTestedCorrectiveActioncache/datacache/fillcache/isolcache/reloadcache/segfpuCPU module Repla

Table 1-1 (Cont.) Base system test errormessagesTest NameComponentTestedCorrectiveActionni/cllsnni/commonni/crcni/cntrsni/dma1ni/dma2line>ni/esarni

Console exception messagesThis is a typical console exception message:? PC: 0x451<vtr=nrml>? CR: 0x810<ce=0,ip4,exc=AdEL>? SR: 0x30030000&

Memory test error messagesThis is a typical memory test error message:?TFL:3/mem(PER,cause=0000001C,DBE=0040000c,Bank 2, D16-31,d23-d16)BankThe slot n

August 1991The information in this document is subjectto change without notice and should not beconstrued as a commitment by Digital EquipmentCorporat

AddressesSlot numbersTable 1-2 Slot numbers in commands andmessagesSlotNo. Hardware Identified0 Option module in slot 0(farthest from the power supply)

Memory addressesThese addresses appear in memory errorprintouts.Table 1-3 Memory module slot addressrangesSlotNo.2-Mbyte ModuleAddresses8-Mbyte Module

Hardware physical addressesThese addresses appear in error printouts.Table 1-4 Hardware physical addressesAddress RangeIndicatedHardware0x00000000-0x0

Table 1-4 (Cont.) Hardware physicaladdressesAddress RangeIndicatedHardware0x1C000000-0x1FFFFFFF Base system, slot 3in commands andmessages, includesth

ULTRIX Error LogsTo examine the ULTRIX error logs from theULTRIX prompt, type/etc/uerf -R|moreTable 1-5 Error log event typesCode Event Type100 Machin

Memory parity error log fieldsThe following memory error log fields are pertinentwhen a memory parity error occurs:TheERROR SYNDROME field identifies them

CPU write timeoutThe following error and status register error logfields are pertinent when a CPU write timeoutoccurs:OS EVENT TYPE refers to the error

Diagnostic LEDsTable 1-6 LED error codesLEDError Code(1=On) Troubleshooting Procedure1111 11110011 11110011 11100011 1101Troubleshoot according toFigu

RegistersThere are two types of registers: CPU registersand system registers. CPU register informationis automatically displayed on the screen when an

Table 1-7 Cause register exception codesNumber Mnemonic Description0 Int Interrupt1 Mod TLB modificationexception2 TLBL TLB miss exception (loador inst

ContentsUsing This Guide... xiiiChapters ... xvConventions ... xvii1 TROUBLESHOOTINGINFORMATIONError Messages ...

System registersTo examine a system register from the consoleprompt (>>), enter the e command:e [options][console_address]Table 1-8 System regis

Table 1-9 Memory Error Register (MER)0x0C400000Bits Access Description31:17 Reserved16 R/W Page boundary error15 R/W Transfer length error14 R/W PARDI

Table 1-10 System Interrupt Register (SIR)0x1C040110Bits Access Description31 R/W0C Comm port 1 transmit page endinterrupt30 R/W0C Comm port 1 transmi

Table 1-10 (Cont.) System Interrupt Register(SIR) 0x1C040110Bits Access Description11 R Reserved10 R NRMOD manufacturing modejumper9 R SCSI interrupt

2TROUBLESHOOTINGTOOLSSelf-testsThe system automatically runs a power-uptest sequence when you turn the power on.The system runs a quick test or thorou

Console Mode TestsFrom the console prompt (>>), enter the tcommand to run an individual test or the shcommand to run a test script.Console comma

Table 2-1 (Cont.) Console commandfunctionsCommand Functionls [slot_number] Displays the scriptsand other files in amodulepasswd [-c][-s] Sets and clear

t commandTo run a single test from the console prompt typet [-l] slot_number/test_name [arg1] [...] [argn]t is the test command.-l The test repeats un

Table 2-2 Base system module tests andutilitiesTest or Utility CommandSystem module tests:Halt button t 3/misc/halt [number]Nonvolatile RAM (NVR) t 3/

Table 2-2 (Cont.) Base system module testsand utilitiesTest or Utility CommandCPU module tests:Cache data t 3/cache/data [cache][address]Cache fill t 3

Memory parity error logfields ... 1–13CPU write timeout . . . . . 1–14Bus timeout ... 1–14Diagnostic LEDs ... 1–15Registers

Table 2-2 (Cont.) Base system module testsand utilitiesTest or Utility CommandBase system Ethernet controller tests:Collision t 3/ni/cllsnCyclic redun

SCSI controller (cntl) testTo test the operation of a SCSI controller from theconsole prompt, entert slot_number/scsi /cntlTable 2-3 SCSI controller e

SCSI send diagnostics (sdiag) testTo run the self-test for an individual SCSI devicefrom the console prompt, entert slot_number/scsi /sdiagscsi_id [d]

External loopback testTo check an Ethernet controlleer and itsconnections from the console prompt, installa ThickWire loopback connector and enter the

Table 2-5 External loopback test codesand descriptions(code: description) Meaning(1: (LANCE-init[xxxxxxxx]))LANCE initializationfailed. xxxxxxxx is aL

Transmit and receive testTo test the transmit and receive function of aserial port from the console prompt (>>), install acommunications adapter

Table 2-6 SCC transmit and receive testcodes and descriptions(code: description) Meaning1: LnN tx bfr notempty. status=xxSystem could not write asingl

SCC pins testTo test the pins on a communications connectorfrom the console prompt, install a modem loopbackconnector on the communications connector

Table 2-7 Pin pairs tested by loopbackconnectorsLoopbackConnectorPin PairsTested Meaning29-24795 4-523-6-8RTS to CTSSS to DSR and CD6-23 failure impli

Table 2-8 SCC pins test codes anddescriptions(code: description) Meaning1:LnN Invld param [xx] The loopbackspecifier was invalid.The error occurredon s

Figures2-1 Troubleshooting procedure,1of2... 2–182-2 Troubleshooting procedure,2of2... 2–192-3 When the LED displayis 1111 111

Test scriptsTo run a test script from the console prompt (>>),typesh [options] slot_number/test_namesh The shell commandoptions:-b Executes scri

Flow ChartsWS33P002StartYesNoDoes the power supplyLED glow green?NoYesDo the diagnostic LEDsflicker but not countdown to 0000 0000?NoYesDoes a display

WS33P003NoYesNoNoYesYes(continued)Boot the system.Is the boot successful?Check the ULTRIXerror logs.Does an ULTRIX errorlog record a problem?NoYesNocn

WS33P005YesNoYesNoYesNoDo the LEDsdisplay 1111 1111immediately?Is a replacement CPUmodule available?Replace the CPU module.Do the LEDs stilldisplay 11

WS33P023No(continued)YesEndEndYesHave you installedaII the TURBOchannelmodules?Do the LEDs still display 1111 1111 after you install a TURBOchannelm

WS33P007NoYesInsert two good memory modules into slot 0 and atleast 8 Mbytes of memory total in the system.Does the power-upself-test still stop and t

Do the left LEDsdisplay 0010 or 0001?Find the option module in the slot number displayedon the left LEDs.Is the option module in slot 0 a 2D graphicsa

WS33P026Endsetenv console s.NoNoYesReplace the graphicsmodule.AIs a VT320terminal available?Yessetenv console *Remove all graphics modules.Connect the

WS33P027EndYesNoAYesTurn off the system unitpower. Disconnect the VT320 terminal from thesystem unit.NoTurn on the system unitpower. Check thediagno

Make sure the system unithas power and is turned on.WS33P010No(continued)YesYesNoStartYesIs the monitor powerindicator on?Make sure the monitor haspow

2-12 When hardware does notappear in the cnfg display, 2 of3 ... 2–292-13 When hardware does notappear in the cnfg display, 3 of3 ...

Is there a display onthe monitor now?NoWS33P011Do the diagnostic LEDsdisplay an error code?Replace the video cable.Does the power-upself-test display

WS33P008No press Return.Typecnfg,cnfg 3,Type press Return. StartNoYesNoA(Continued)B(Continued)C(Continued)Is a memory modulemis

NoReplace the drive.cnfg 3 display?missing from the cnfg orIs a SCSI deviceYesWS33P009Press Return.initEndYesB(Continued)A(Continued)Replace the cable

WS33P024C(Continued)NoEndYesor cnfg 3 display?still missing from the cnfgIs a memory moduleReplace the memory module.Move the module that ismissing to

WS33P006StartNoYesInterpret any error messagesto determine which memorymodules reported an error.Do all memory modulesreport an error?Insert two good

Does the drive appear inthe cnfg display now?WS33P014Yes cnfgTypeType initEndNo(continued)YesStart slot number.Press

WS33P015report an error?Does the sdiag test stillNoan error?Does the sdiag test reportan error?Does the cntl test reportReplace the SCSI controllerin

Does an error messagelist an Ethernet test asthe test that failed?Does the customerdescribe a specificEthernet problem?Startreport an error?Does an Et

loopback test still fail?Does the externalDoes the externalloopback testreport an error?Does the Ethernet work properly now?WS33P021Reattach the syste

StartNoYesWS33P018Make sure the hardware and softwarefor the serial line device are set upproperly. Return.Does an error message list3/scc as the test

2-26 When ULTRIX is running butthe monitor has no display, 2 of3 ... 2–432-27 When ULTRIX is running butthe monitor has no display, 3 o

WS33P019Replace the system module.NoYesDoes the serial line test Endscript report an error? (Continued)Run the external loopbacktransmit and receive t

WS33P004StartNoTurn on the system unit.Is the green power supplyLED on?Make sure the power cordis connected and that thereis power at the electricNoYe

WS33P001EndTurn off the system unitpower. Remove the systemunit cover. Turn on thesystem unit power.NoDo any fans rotate?YesDoes the powersupply sti

(Continued)YesWS33P020EndNoStartDoes 3/misc/kbd or3/misc/mouse appear inan error message?Make sure the keyboard andmouse are connected to thekeyboard-

WS33P022self-test.again to run the power-up system unit power off and onReplace the keyboard-mouse cable. Turn theReplace the system module.Replace t

WS33P025EndNo(continued)EndYesNoYesNoEndYesStartIs there a displayon the monitor?Do the diagnostic LEDs display 1111 1111?Is there a displayon the mon

WS33P012Press the halt button.A(Continued)(continued)YesNoNoYesYesalternate terminal?available to use as anIs there a VT320 terminalB(Continued)Turn o

WS33P013Yes setenv console s. Press Return.Connect the alternateterminal to the system unit.A(Continued)B(Continued)TypeEndTroubleshoot according to

3PARTNUMBERSPART NUMBERS 3–1

System unit coverBezel insertWS33P028Locations forinternal harddisk drivesRemovable mediadrive panelSystem unitchassisCPUmoduleSystemmoduleMemorymodul

2-4 SCSI send diagnosticserror codes anddescriptions ... 2–92-5 External loopback test codesand descriptions. . . . . . 2–112-6 SCC transmit and

Table 3-1 Part numbers: Basic systemcomponentsItem Part No.CustomerOrder No.System module 70-28336-01 —CPU module only,20 MHz54-20615-01 KN02-BCCPU mo

Table 3-2 Part numbers: Internal drivesItem Part No.CustomerOrder No.RX23 diskette drive — RX23-FLRX23 diskette driveunitRX23-A0 —RX23 diskette drivea

Table 3-3 Part numbers: TURBOchanneloption modulesItem Part No.CustomerOrder No.1-plane MonochromeGraphics FrameBuffer (MFB)54-20609-01 PMAG-AB8-plane

Table 3-4 Part numbers: MonitorsItemPartNo.CustomerOrder No.VR262, 19-inch monochromemonitor, 120 volts— VR262-AAVR262, 19-inch monochromemonitor, 240

Table 3-4 (Cont.) Part numbers: MonitorsItemPartNo.CustomerOrder No.VRT16, 16-inch colormonitor, 120/240 volts,Northern Hemisphere— VRT16-DAVRT16, 16-

Table 3-5 Part numbers: Input devicesItem Part No.CustomerOrder No.Keyboard, flat — LK201Keyboard, curved — LK401Mouse — VSXXX-AATablet and stylus — VS

Table 3-6 Part numbers: Loopbackconnectors, plugs, test media,and small hardwareItem Part No.CustomerOrder No.MMJ loopbackconnector12-25083-01 —ThickW

Table 3-7 Part numbers: Cords, cables,and connectorsItem Part No.CustomerOrder No.Monitor-to-system-unit power cord(U.S.)17-00442-26 —System unit orex

Table 3-7 (Cont.) Part numbers: Cords,cables, and connectorsItem Part No.CustomerOrder No.Video cable,grayscale17-02878-01 —Video cable,monochrome17-0

Table 3-8 Part numbers: HardwaredocumentationItemPartNo.CustomerOrder No.DECstation5000Model 100 UserDocumentationKitKit includesthe followingdocument

UsingThisGuideThis guide contains the information that youneed for field maintenance of the DECstation5000 Model 100 Series RISC workstation. Fieldmain

Table 3-8 (Cont.) Part numbers: HardwaredocumentationItemPartNo.CustomerOrder No.Componentsand Add-Ons:RX23 Disk DriveService Manual—RZ23 Disk DriveSe